Laporan Mutu Pelayanan Rumah Sakit
Background: The quality of healthcare services is crucial in the healthcare service organization to encourage every healthcare service organization to improve their healthcare service quality. This study aims to identify the description of the service quality of outpatient department in RSBA, East Jakarta, DKI Jakarta, Indonesia using the criteria of Malcolm Baldridge.Method: This research was a descriptive analytical study with cross-sectional study combined with qualitative and quantitative approaches (mix method). About 110 respondents were selected as sample. The data analysis employed were univariate, bivariate and multivariate analysis of multiple logistic regression test conducted by using SPSS statistic software for Windows.Result: There was a significatt influence of on workforce, and last focus on process and focus on the service quality of outpatient department of RSBA with p-value of. Susatyo Herlambang. Manajemen Pelayanan Kesehatan Rumah Sakit. Yogyakarta, Gosyen Publishing, 2016Gde Muninjaya.
Laporan Mutu Pelayanan Rumah Sakit Tipe B
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Universitas Airlangga, 2015Cahyono, U. Kajian Mutu Pelayanan Rumah Sakit Bhinneka Bakti Husada Yang Telah Lulus Akreditasi Ditinjau Dari KriteriaMalcolm Baldrige. Universitas Indonesia, 2012Rumah Sakit “BA”. Laporan Akhir Survey Kepuasan Masyarakat Terhadap Pelayanan, 2013-2016Martono Nanang. Metode Penelitian Kuantitatif, Analisis Isi dan Analisis data Sekunder. Jakarta, Rajawali Pers, 2014Soekidjo N. Metodelogi Penelitian Kesehatan.
Laporan Mutu Pelayanan Rumah Sakit Ini
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